Refund policy

RETURN & REFUND POLICY
Last updated: 29 September 2026

At Techdaro, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may be able to return it in accordance with this policy and your statutory consumer rights.

1. Your Right to Cancel

For most products purchased online, UK consumers have the right to cancel their order within 14 days of receiving the goods, without giving a reason.

After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.

Your statutory rights are not affected by this policy.

2. How to Request a Return

To request a return, please contact us at:

Email: support@techdaro.com
Phone: +44 7287 383665

Please include:

Your order number
Your name
The product you wish to return
The reason for your return, if applicable

We will provide you with the relevant return instructions.

3. Condition of Returned Products

Products should be returned in a suitable condition.

You may handle a product as reasonably necessary to inspect its nature, characteristics and functionality. However, you may be responsible for any reduction in value caused by handling beyond what is reasonably necessary to inspect the product.

For laptops and electronic products, please return all relevant accessories, chargers, cables and other items supplied with the product where applicable.

4. Faulty, Damaged or Incorrect Products

If your product arrives:

Damaged
Faulty
Defective
Incorrect
Missing important components

please contact us as soon as possible at support@techdaro.com.

Where a product is faulty or does not conform to the contract, you may have additional rights under UK consumer law.

5. Refunds

Once a valid cancellation has been accepted and the product has been returned, refunds will normally be made using the original payment method.

Where the statutory cancellation right applies, we generally refund the standard delivery charge paid by the customer. If you selected a more expensive delivery option, we are generally only required to refund the cost of the least expensive standard delivery option.

Refunds are normally made within 14 days in accordance with applicable UK consumer law.

6. Return Shipping Costs

For a change-of-mind return, the customer may be responsible for the cost of returning the product unless we have agreed otherwise.

If the product is faulty, damaged, incorrect or otherwise does not conform to the contract, please contact us before returning it so we can provide appropriate instructions.

7. Exclusions

Certain products or circumstances may be excluded from cancellation rights where permitted by law.

Nothing in this policy limits or excludes any statutory consumer rights that cannot legally be excluded.

8. Contact Us

Techdaro
121 Chandos Road
London, E15 1TU
United Kingdom